As a CIO, you are in a race to deliver AI outcomes safely and at scale. This recap of the 2024 IT Symposium/Xpo Keynote helps you set the right pace for your AI race, so you can achieve the desired business, technology, and behavioral outcomes for your organization.

Key findings

• With AI and data coming from everywhere, CIOs must deliver safe AI outcomes. Depending on your organization’s ambitions, you will move at either an AI-steady or AI-accelerated pace to deliver:
• Business outcomes. CIOs want to use AI to improve employee productivity, streamline business processes, and deliver game-changing improvements to their business models — all at an acceptable cost.
• Technology outcomes. CIOs want to protect their organization’s data and govern AI outputs while still providing enough flexibility to capitalize on new opportunities.
• Behavioral outcomes. As AI changes their employees’ tasks, roles, and lives, CIOs want to use AI in a way that encourages positive behaviors and intentionally manages its impact on employees.

Gartner, Pacing Yourself in the AI Races: 2024 IT Symposium/Xpo Keynote Insights, Mary Mesaglio and Hung LeHong, 21 October 2024.

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