Subprocessor Notice
Last Updated: October 2025
To deliver the Covered Services, Eightfold may use the following third-party subprocessors and Eightfold affiliates to process Customer Personal Data on behalf of its customers. Eightfold’s commitments to Customers for the processing of Customer Personal Data may be found in the applicable Data Processing Addendum or other executed written agreement between Customer and Eightfold. Sign-up for notifications of any new Eightfold subprocessors.
1. Third-party subprocessors
| Subprocessor | Purpose | Country |
|---|---|---|
| Amazon Web Services, Inc. | Cloud hosting services (AWS) | United States. Deployment location: as selected by customers. |
| Atlassian Pty Ltd. | Product support & management | Australia |
| DataIris Platform, Inc. | Generative business intelligence services | United States |
| Eleven Labs, Inc. | AI voice generation services | United States |
| Helpjuice, Inc. | Documentation Site Support | United States |
| Microsoft Corporation | Cloud hosting services (Azure) | United States. Deployment location: as selected by customers. |
| OpenAI, LLC | Generative AI services provider | United States |
| Salesforce, Inc. | Product support, sales/customer relationship management | United States |
| Twilio, Inc. | Customer communications, including in-product messaging and SMS | United States |
2. Eightfold affiliates
| Subprocessor | Purpose |
|---|---|
| Eightfold AI Inc. (parent company) | United States |
| Eightfold AI Canada Inc. | Canada |
| Eightfold AI GmbH | Germany |
| Eightfold AI India Private Limited | India |
| Eightfold AI IRE Limited | Ireland |
| Eightfold AI UK Limited | United Kingdom |
Change log
| Effective date | Summary |
|---|---|
| October 2025 | Inclusion of DataIris Platform, Inc. |
| August 2025 | Inclusion of (i) Eleven Labs, Inc.; (ii) Microsoft Azure for hosting services, if selected by the customer; (iii) Eightfold affiliates in Canada and in Germany. Removal of subprocessors that have been offboarded or are no longer relevant to Eightfold offerings. |