As a C-suite member, CHROs play a key role in safely using AI at scale to deliver business outcomes. Use this research to prepare both HR and the enterprise for AI transformation by focusing on desired business, behavioral and workforce readiness outcomes.

Key findings

• CHROs want to use AI to drive business outcomes by improving HR employee productivity, streamlining business processes and upskilling the broader workforce to assist in delivering game-changing improvements for the enterprise.
• As AI becomes more pervasive and changes employees’ tasks, roles and lives, CHROs want to use AI in ways that encourage positive behavioral outcomes and intentionally manage its impact on employees.
• A lack of workforce readiness remains a top barrier to AI tool adoption.

Recommendations

• Improve HR business outcomes by directing your teams to find deep productivity zones with GenAI, then shift your focus to addressing broader workforce needs by leveraging an AI portfolio that produces enterprise-wide outcomes.
• Promote a culture that embraces innovation by instructing HR to build employee-centered change management plans for roles affected by AI transformation.
• Add new human behavioral expert roles in HR to facilitate the emerging human-machine partnership across the workforce.
• Increase workforce AI readiness by providing general AI literacy for all employees while using AI champions to drive ongoing change and enablement for employees whose roles will transform the most.

Gartner, “How CHROs Can Prepare Their Function and the Enterprise for AI Transformation”, Eser Rizaoglu and Stephanie Clement, 25 March 2025.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.