Subprocessor Notice
Last Updated: August 2025
This list identifies the subprocessors that Eightfold has engaged to process personal data on behalf of its customers for providing contracted-for Eightfold services. Sign-up for emails to be notified when we change any Eightfold subprocessors.
1. Third-party subprocessors
| Subprocessor | Purpose | Country |
|---|---|---|
| Amazon Web Services, Inc. | Cloud hosting services (AWS) | United States. Deployment location: as selected by customers. |
| Atlassian Pty Ltd. | Product support & management | Australia |
| Helpjuice, Inc. | Documentation Site Support | United States |
| Eleven Labs, Inc. | AI voice generation services | United States |
| Microsoft Corporation | Cloud hosting services (Azure) | United States. Deployment location: as selected by customers. |
| OpenAI, LLC | Generative AI services provider | United States |
| Salesforce, Inc. | Product support, sales/customer relationship management | United States |
| Twilio, Inc. | Customer communications, including in-product messaging and SMS | United States |
2. Eightfold affiliates
| Subprocessor | Purpose |
|---|---|
| Eightfold AI Inc. (parent company) | United States |
| Eightfold AI Canada Inc. | Canada |
| Eightfold AI GmbH | Germany |
| Eightfold AI India Private Limited | India |
| Eightfold AI IRE Limited | Ireland |
| Eightfold AI UK Limited | United Kingdom |
Change log
| Effective date | Summary |
|---|---|
| August 2025 | Inclusion of (i) Eleven Labs, Inc.; (ii) Microsoft Azure for hosting services, if selected by the customer; (iii) Eightfold affiliates in Canada and in Germany. Removal of subprocessors that have been offboarded or are no longer relevant to Eightfold offerings. |