The Future of HR and AI Agents — a Gartner® Report

New Gartner research explores how AI and AI agents are set to transform the HR operating model — and what CHROs should do about it.

According to Gartner: “AI — and especially AI agents — have the potential to fundamentally transform HR functions. CHROs must act now to reshape the HR operating model or risk falling behind.”

We believe this research is essential reading for CHROs, HR operations leaders, HR business partners, and centers of excellence leaders who are rethinking how HR delivers value in an AI-driven environment. In this report, Gartner explores:

• Why AI agents are positioned to take on HR operations’ current Tier 0 and Tier 1 activities
• How HR business partner roles may shift as AI agents become a first point of contact for managers
• How centers of excellence can use real-time employee data and AI augmentation to design more personalized HR programs

We’re proud to offer this Gartner report to our community, on us — enjoy your complimentary copy.

Gartner, The Impact of AI on the HR Operating Model, Hanne Nieberg, 21 May 2026.
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