What telecoms need to build a future-ready workforce

The telecommunications industry is experiencing a period of mass transformation. Telecoms need to act now to build a future-ready workforce.
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Overview
Summary

The telecommunications industry is experiencing a period of mass transformation, especially as leaders make headway in delivering on the promise of seamless, high-quality, safe connections through 5G and other new offerings.

Telecoms need to act now to build a future-ready workforce.

Find in this white paper:

  • Emerging technology trends that are paving the way for new offerings in the telecom industry
  • Why these disruptors are increasing the need for new skills and capabilities
  • Telecoms’ opportunity to upskill and reskill, calibrate roles with future skills, and hire for potential

Emerging technology trends are paving the way for new offerings in the telecommunications industry, pressuring the industry to accelerate transformation

Consumers’ demand for seamless, high-quality, safe connectivity is driving the telecommunications industry to modernize its business practices. Time to market is shortened. Security practices are forced to adapt. Silos must be broken. Decision making needs to become more data-driven.

In short, the industry is experiencing a period of mass transformation, especially as leaders make headway in delivering on the promise of these seamless, high-quality, safe connections through 5G and other new offerings.

And 5G isn’t the only emerging trend at the top of the agenda. The growing importance of edge computing, AI and big data, IoT, cloud computing, software-defined networking, and Open Radio Access Networks (RAN) all mean new offerings for telecom. Innovation in IoT, for example, is introducing smart grid automation & smart cities, smart home devices, monitoring systems, and autonomous vehicles to consumers’ lives.

Jennifer Tracy, Vice President of Talent Attraction and Acquisition at Spectrum, says that the increased sophistication of the average customer is impacting the industry’s approach to talent.

For example, she says, customers today are much more likely to install equipment themselves, leading to evolving responsibilities for field tech roles. “What you need now is the technical know-how to troubleshoot with a customer,” Tracy says.

Building and improving these capabilities across 5G, edge computing, AI and big data, IoT, cloud computing, and Open RAN requires a significant investment in new technologies, processes, and skills that are already in short supply.

The “natural progression of technology” calls for future-ready workforces

Telecoms need to act now to build a future-ready workforce. 5G is here but “10G is right behind,” says Tracy, the Spectrum VP. “That’s just the natural progression of technology and the business that we’re in. You have to stay current.”

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